# Getting Started

## Welcome

Welcome to the Localis Platform! 

We’re excited to have you here.

Localis brings your key destination datasets into one place so you can move quickly from “what happened?” to “why did it happen?” and “what do we do next?”. 

This guide covers how to log in, log out, and get help when you need it.

New here? Start with [**Platform Basics**](https://docs.localis.co/platform-basics) once you’re logged in.

#### Before you start

* You’ll need a Localis user account (provided by your organisation or Localis).
* For best performance, use **Chrome or Edge** on desktop.

***

## Logging In/Out

### Logging In

The Localis Platform includes improved dashboards, faster loading times, and an updated interface compared to the legacy platform.

To log in:

1. Go to the Localis website.
2. Click **Log in**.
3. Enter your email address and password.
4. Select **Platform** to continue.

<figure><img src="https://2986881518-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxFXXItvRUFpgy8VWqzYd%2Fuploads%2FyIa9zQOoFA3VJUdKWDsu%2FLogging%20In%20(Platform).jpg?alt=media&#x26;token=6ad1606a-95af-40a0-8af7-d7da05bf684a" alt=""><figcaption></figcaption></figure>

After login, you’ll be taken to your home page (or your default dashboard/workspace).

**Trouble logging in?**

* Use **Forgot password** on the login screen to reset your password.
* If you see a message like **no access / unauthorised**, your account may not be assigned to a workspace yet, email **<team@localis.co>**.
* If the page loads blank, try refreshing, opening an incognito window, or switching browser.

### Logging Out

1. Click your profile icon in the top-right corner.
2. Select **Log out**.

<figure><img src="https://2986881518-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxFXXItvRUFpgy8VWqzYd%2Fuploads%2FEq3VVJ5oJNxrMloKyViW%2FLogging%20Out%20(Platform).jpg?alt=media&#x26;token=d65c4443-50e1-4920-85fb-0b9e2d0ca2d3" alt=""><figcaption></figcaption></figure>

***

### Contact Us

Need help, have feedback, or found an issue? We’re here to help.

Use the **Contact Us** form: [here](https://www.localis.co/#home-contact).

To help us resolve issues faster, include:

* The dashboard/module name
* The filters you had selected (date range, geography, segments)
* What you expected vs what you saw
* A screenshot (if possible)
* Your browser (e.g. Chrome/Safari) and device (desktop/mobile)

<figure><img src="https://2986881518-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxFXXItvRUFpgy8VWqzYd%2Fuploads%2Fys6TbKH7eWrvFe6XVbR8%2Fimage.png?alt=media&#x26;token=a7fe886a-fd75-4873-a4c0-84194fdc4fe8" alt=""><figcaption></figcaption></figure>

## You’re All Set!

That’s it for **Getting Started**, you should be ready to jump in.

## Where to next?

[Platform Basics](https://docs.localis.co/platform-basics) will give you the foundation you need to use the Localis Platform confidently and get the most out of it.