Getting Started

Everything you need to begin using the Localis Platform! How to log in and out, and how to get support if something doesn’t look right.

Welcome

Welcome to the Localis Platform!

We’re excited to have you here.

Localis brings your key destination datasets into one place so you can move quickly from “what happened?” to “why did it happen?” and “what do we do next?”.

This guide covers how to log in, log out, and get help when you need it.

New here? Start with Platform Basics once you’re logged in.

Before you start

• You’ll need a Localis user account (provided by your organisation or Localis).

• For best performance, use Chrome or Edge on desktop.

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Logging In/Out

Logging In

The Localis Platform includes improved dashboards, faster loading times, and an updated interface compared to the legacy platform.

To log in:

1. Go to the Localis website.

2. Click Log in.

3. Enter your email address and password.

4. Select Platform to continue.

After login, you’ll be taken to your home page (or your default dashboard/workspace).

Trouble logging in?

• Use Forgot password on the login screen to reset your password.

• If you see a message like no access / unauthorised, your account may not be assigned to a workspace yet, email [email protected].

• If the page loads blank, try refreshing, opening an incognito window, or switching browser.

Logging Out

1. Click your profile icon in the top-right corner.

2. Select Log out.

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Contact Us

Need help, have feedback, or found an issue? We’re here to help.

Use the Contact Us form: here.

To help us resolve issues faster, include:

• The dashboard/module name

• The filters you had selected (date range, geography, segments)

• What you expected vs what you saw

• A screenshot (if possible)

• Your browser (e.g. Chrome/Safari) and device (desktop/mobile)

You’re All Set!

That’s it for Getting Started, you should be ready to jump in.

Where to next?

Platform Basics will give you the foundation you need to use the Localis Platform confidently and get the most out of it.